Refund policy

We have a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at  info@juwelina.nl  

Phone: +31(0)621963573

If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items that are sent back to us without a return request will not be accepted.

For questions regarding returns, you can always contact us at info@juwelina.nl 

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will then be able to evaluate the issue and resolve it for you.

Exceptions/Items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items or gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

14-day statutory cooling-off period in the EU
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refund
Once we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. If approved, you will automatically be refunded via the original payment method within ten working days. Please remember that it may take some time for the bank or credit card company to process and deposit the refund.
Please contact us at info@juwelina.nl if it has been more than 15 working days since we approved your return.

Please contact juwelina.nl before returning any products

You can return the product within 30 days of delivery. The product must be in new condition. If the product is damaged or used, no refund is possible. Please include your contact details with the return and, if possible, the tracking number and a brief description of the reason for the return.

juwelina.nl recommends obtaining a receipt and package or tracking ID for the return from the delivery service, as this makes it easier to track the return if necessary. juwelina.nl will refund eligible returns. If you paid by invoice, we need a bank account number to refund the amount. The easiest way is to email this to us.


1.2 NON-RETURNABLE GOODS
Several types of goods cannot be returned. Goods with a limited shelf life such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products for intimate use or hygiene products, hazardous materials or flammable liquids and gases. The following products are also non-returnable: gift cards, downloadable software, certain health and personal care products.


1.3 SHIPPING
To return a product(s), we require a receipt or proof of purchase. Do not return your purchase to the manufacturer. You must return the product to: juwelina.nl

You are responsible for paying for your own shipping costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the delivery time of the exchanged product may vary.

2. REFUND POLICY
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.


2.1 REFUNDS
Once your return is received and inspected, we will send you an email confirming receipt of your returned product. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and your payment card or original method of payment will be credited within a certain amount of days.


2.2 PARTIAL REFUNDS
There are certain situations where only partial refunds are granted (if applicable): books with obvious signs of use, CDs, DVDs, software, video games or discs with opened packaging. Any product that is not in its original condition, damaged or missing parts due to our fault. Any product that is returned more than 30 days after delivery.


2.3 LATE OR MISSING REFUNDS
If you have not received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often a processing time before a refund is posted. If you have done this and still received the refund, please contact us at: info@juwelina.nl.


2.4 DISCOUNTED PRODUCTS
Only regular priced products are eligible for a refund. Unfortunately, discounted products cannot be refunded.


2.5 EXCHANGES
We only replace products if they are defective or damaged. If you want to exchange it for the same product, please send us an email at info@juwelina.nl and send the product to: juwelina.nl


2.6 GIFTS
If the product was marked as a gift when purchased and shipped directly to you, you will receive a gift card for the amount of the return shipping. Once the returned product is received, the gift card will be shipped to you.

If the product was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.


3. PRIVACY POLICY
3.1 WHAT DO WE DO WITH YOUR DATA?
When you purchase something in our webshop, as part of the buying and selling process, we collect the personal data you provide us with, such as your name, address and email address.

When you visit our webshop, we automatically receive your computer’s IP address and information about your browser and operating system.

3.2 EMAIL MARKETING
With your permission, we may send you emails about our webshop, new products and other updates.


3.3 CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


3.4 WITHDRAWAL OF CONSENT
If after you previously agreed to this, you change your mind, you may withdraw your consent for us to contact you, collect, use or disclose your information at any time. You can do this by contacting us at info@juwelina.nl or by writing to: juwelina.nl


3.5 DISCLOSURE
We may disclose your personal information if we are legally required to do so or if you violate our Terms of Service.


3.6 Hostnet
Our webshop is hosted by Hostnet. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your information is stored via Hostnet's data storage, databases and the general Hostnet application. They store your information on a secure server behind a firewall.


3.7 PAYMENT
If you choose a direct payment gateway to complete your purchase, our third-party payment gateway may use your credit card information for that purpose. See 3.8.


3.8 THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways and other payment services, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how they will handle your personal information.

In particular, note that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party provider, then your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


3.9 LINKS
When you click on links in our webshop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and therefore recommend that you read their privacy statements.


3.10 SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not accidentally lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption.

3.11 MINIMUM AGE
By using this website, you represent that you are at least the age of majority in your state or country of residence, or that you are the parent or guardian of your state or country of residence and that you have given us your consent for a minor to use this website.


4 CHANGES TO THESE TERMS OF SERVICE
We reserve the right to modify our Terms of Service at any time. Please review them frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our online store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you are returning a product over 75 USD, you may want to consider using a trackable delivery service or purchasing shipping insurance.